NBFC (RBI REGN. B.1600174 DT. 27.3.2002)
GRIEVANCE REDRESSAL MECHANISM
The Company has provided for four tier Grievance Redressal Mechanism to resolve any of its customers’ query / grievance.
The customer may register his/her query / complaint to the Company which shall be addressed to the Grievance Redressal Officer in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:
Level 1:
Name of the Grievance Redressal Officer – HR Manager
Address of Corporate Office: Vyaparavijayam Trades & Agencies Pvt. Ltd. Adam bazar, Rice Bazar Thrissur - 680001 Kerala India
E-mail id: ramya.kr@vyaparavijayam.com
Call on: +91 90373 16755
Level 2:
If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the AGM – Finance & Accounts of the Company at his following
E-mail id: agm.finance@vyaparavijayam.com
Call on: +91 7736822273
Level 3:
If the complaint is not resolved within 7 days, the customer shall escalate his/her complaint to the Business Head of the Company at his following
E-mail id: sherly.gleetus@vyaparavijayam.com
Call on: +91 94978 04653